Shipping & Returns

COVID-19 L3 UPDATE -
Our shipping provider NZ POST is currently experiencing shipping delays of 1-5 days.
SHIPPING POLICY

$5 flat rate Tracked shipping* Nationwide at BEAUTYANGEL NZ!

At beautyangel we use NZPOST to deliver your beauty treats as fast as we can to you. All item's are Tracked for your convenience!

$5 Tracked Shipping

Delivery target: up to 3 business days**

Rural: Surcharge of $3.90 applies. Rural Delivery MUST be chosen for shipping. 

Rural: Allow up to 3 business days added to target delivery

UPGRADE

Overnight delivery is available for $1.90 extra

Overnight + signature is available for $2.50 extra

Non-rural: Saturday delivery is available with Overnight/Signature req for $5.50 extra

**[Time frames will differ if product is out of stock in salon]

RevitaLash Cosmetics

All RevitaLash cosmetics are posted via COURIER POST Overnight delivery service*

Delivery target: Next business day

Rural: Allow up to 3 business days. Rural Delivery MUST be chosen for shipping.

UPGRADE

Signature required is available for $2.50 extra

Non-rural: Saturday delivery is available for $5.50 extra

**[Time frames will differ if product is out of stock in salon]

 

*Delivery targets are based on orders placed before 3pm, Mon-Fri. Except public holidays & peak periods. Targets cannot be guaranteed & depend solely on NzPost network. In the event NzPost network is down we will use Fastway as our shipping provider.

**Please note - during popular promotions, shipping may take longer due to item's selling out fast leaving no stock in salon. Rest assured we will let you know if this is the case & endeavour to get your beauty treats to you as soon as possible! We thank you & appreciate your understanding & patience.

We know waiting is no fun!

So here at Beautyangel, we will process your order asap! 

If your order is placed before the cut off time of 3pm Mon-Fri* then your parcel will be on it's way to you on the day of purchase.

All orders placed after cut off time (3pm) will be sent the next business day.

STORE POLICY

Cancellation of orders

If you have changed your mind for any reason, you can cancel your online order if order status is showing as processing.

Once your item/s have been processed & sent via courier- we are unable to retrieve them, as they will already be in the postal network & on it's way to you.

Damaged Item/s

Whilst we take the utmost care to make sure your item/s are safely & securely packaged. These thing's can happen whilst in transit.

If your item/s arrived damaged.

Please contact Beautyangel within 48 hours of receiving your item, so we can sort the issue out asap.

Missing package

If your order has been marked as 'delivered' by courier company, but hasn't arrived please contact beautyangel within 48 hours so we can lodge an investigation.

PRE-ORDER POLICY

beautyangel now offers pre-orders on some of our fastest sellers! This allows everyone a chance to secure a fave before it arrives.

  • Pre-orders are limited & products available for pre-order will already be in transit to New Zealand. ETA date will be noted under product info.

  • Tracking info will be sent once we have shipped your order.

  • Please note orders containing pre-ordered stock will be shipped together. *If you need your non pre-ordered stock first please place these in a separate order.*

  • Pre-orders cannot be cancelled, so please choose wisely.

>All sales are final. And there are no refunds/returns unless damaged during transit<

RETURN & EXCHANGE POLICY

All sales are final.

There are no refunds/returns for change of mind on purchases, once processed - so please choose wisely!

In the unlikely event that your item has been damaged or lost during transit, please contact us within 48 hours to rectify or investigate the issue.

We will do our best to solve all issues in a timely manner.

RevitaLash Cosmetics

90 day, longer lashes or $ back guarantee on

RevitaLash Advanced serum 3.0ml & 2.0ml,

RevitaBrow Advanced serum 3.5ml

For any queries regarding shipping, refunds & returns please feel free to contact us via the Contact form.